Customer Support Representative:
We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and monetize their audience!
What You’ll do Here:
-Interact with Restream users via chat
-Execute on projects to improve the efficiency of our day-to-day operations
-Create and run initiatives to improve customer satisfaction
-Follow up with customers to upscale our plans
-Share knowledge with customers to improve overall awareness of the Restream platform
-Should be ready to work at weekend shifts
Deliver exceptional support to several executives on all administrative matters including scheduling meetings, handling calendars, submitting expenses, inquiries regarding Circana procedures, association memberships, tracking invoice payments, understanding the budget, working in DocuSign and Adobe, plus any other miscellaneous requests or issues that arise.
Job Responsibilities:
-Develop and maintain a rapport with the executives and stakeholders through strong lines of communication.
-Demonstrate professionalism and strict confidentiality through all interactions, and with all materials, and exercise discretion at all times.
-Assist with various tasks, including, but not limited to maintaining distribution lists and the Legal Team calendar.
-Cross functional training /meeting coordination.
-Plan meetings (physical or virtual), taking and transcribing minutes, following-up on action items/deliverables, planning events, arranging travel, and accommodation.
-Maintain and refine processes that support the organization.
We are seeking hard-working, self-motivated candidates with a positive attitude who like the idea of being involved in the process of helping people hear better. The position of Claims Specialist (“CS”) plays a critical role in the operation of the organization. The main function of an AHP CS is coordinating authorized hearing healthcare for covered employees.
ESSENTIAL JOB FUNCTIONS:
-Obtain a complete, thorough understanding of the workers’ compensation claims administration process, fees and participants.
-Adhere to customer Service Level Agreements (SLAs) by maintaining contact with clients, providers, and claimants/patients as prescribed to ensure all parties are kept informed of the process status.
-Successfully prioritize the workday utilizing our task-based systems, resulting in achieving daily completion of all required tasks (ensuring SLA compliance).
-Ensure claim files are properly documented.
-Demonstrate an understanding of the workers’ compensation referral and RFA process
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Athens Administrators has an immediate need for a full-time Compliance Specialist I to support our Operations department and can be located remotely if technical requirements are met and the employee resides in a state Athens business unit operates in (CA, TX, OR, AZ, FL, IL, MA, NJ, or NV).
Duties:
-Work with strategic business partners and vendors to ensure adherence to client and Athens guidelines and programs
-Ensure Athens’ compliance with jurisdictional training and licensing requirements
-Obtain, prepare and/or provide required data and reports to states, carriers, and clients
-Set up and test new system users and troubleshoot and respond to requests for assistance from internal and external users
-Investigate and research claims system errors and issues, providing solutions when possible and coordinating additional assistance from other departments when needed
-Create and update letters, templates, notepads, forms, etc. in the claims system
-Run reports, prepare spreadsheets and presentations
-Track all staff training hours
-Assist with the development and administration of the Learning Management System
-Accept and perform other duties as assigned with reasonable independence
Product Support Consultant – ATS:
Compensation: $ 43,200.00-$ 69,142.00/year. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position.
(some phone duties; primarily deals with email communications)
Job Summary:
The Product Support Consultant plays a key role in process improvements and providing a high degree of technical expertise for both customers and team members. You will ensure ongoing customer satisfaction and will be responsible for project managing and ensuring that customers are using our product in a way that best serves their business.
Essential Duties and Responsibilities:
-Provide superior first & second line customer and product support through email [primary] and phone [secondary] by responding to inbound customer issues and questions.
-Design and implement online applications for customer careers pages.
-Ensure that customer careers pages are implemented according to specification while maintaining the look and feel of the customer’s brand.
-Research, test and reproduce software issues reported by customers and escalate with our development team when needed.
-Track and manage customer issues with our development team and ensure that we close the loop with the customer after resolution.
-Add “how to” and “best practice” articles to our client-facing Knowledge Base.
Marketplace Terms Representative:
The Marketplace Terms Representative plays a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences.
Responsibilities:
-Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
-Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
-Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
-Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
-Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
-Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
-Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Customer Operations Team Leader:
First and foremost, you are an excellent coach. Your task if to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. You hold the people on your team to your high standards
Day-to-Day Responsibilities:
-Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
-Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
-Occasionally handling angry customer escalations
-Ensure schedule adherence by agents & desired productivity levels
-Maintaining coaching logs and providing regular written feedback to agents
-Comfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9
-Listen to team members’ feedback and resolve any issues or conflicts
-Initiate consequence management steps in case of low performance by team members
-Delegate tasks to high potential team members to build a culture of learning & development in the tea
-Suggest & lead team building activities for team motivation
CALIFORNIA RESIDENTS ONLY:
The Executive Assistant (EA) to our President & Chief Product Officer – The ideal candidate is a proactive, tech-savvy communicator who excels in a fast-paced environment. They have successfully supported an individual at the Founder or C-Level, fostering a deep understanding of the executive’s world.
The Impact you will make:
-Provide primary support to the President in all administrative functions, including calendaring, schedule management, inbox management, travel coordination, expense reconciliation, and other high-priority items.
-Provide primary support to the President in all administrative functions, including calendaring, schedule management, inbox management, travel coordination, expense reconciliation, and other high-priority items.
-Confirm in-person and virtual meetings/engagements; assist with research, material preparation, and location/dial-in details.
-Coordinate intensive domestic and international travel, including flight itineraries, hotel bookings, ground transport/vehicles, and dining reservations.
-Build cross-functional internal relationships that positively represent the C-Level Executives.
-Take on additional responsibilities and special projects as needed.
-Keep date records of personal events, such as social gatherings, celebrations, and special occasions.
-Meticulous organizations across several communication platforms.
-Review, prioritize, direct, and delegate a wide variety of complex and confidential requests that are presented to the executive for consideration.
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Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.
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