Remote No Phone Work Opportunities for 07/30/2023

Work from Home Social Media Chat Customer Service Opportunity

You will build meaningful connections and encourage customer loyalty through on-brand dialogue and messaging. Ideally you are results-driven, a self-starter, a problem solver, enjoy being of service, and LOVE connecting with people–especially other gamers!

What to Expect:
-Provide excellent customer service with clear communication and follow-up with self-serve information (such as articles).
-You can understand and articulate the steps towards achieving problem resolution.
-Meet and exceed expectations as defined by the Client (First response time, response rate, App Review ratings, ticket handling time, tickets per hour, quality, and customer satisfaction scores).
-Support players in a friendly manner.
-Operate in the dynamic world of games, where new games are constantly being released and existing games are frequently updated. Not to mention the multitude of platforms that a supported, from consoles to mobile devices.

Digital Engagement Specialist:

Starting pay rate of $16.00 per hour

The Digital Engagement Specialist (DES) must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.

During a Typical Day, You’ll:

-Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including:
-Accurately respond to customer inquiries through instant messaging software
-Utilize available resources to respond to customer inquiries
-Communicate clearly and timely with two customers at a time.
-Research and determine appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
-Be responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
-Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
-Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.

This job is based out of MS, but it is worth it to still apply. Companies will change the location requirements for the right person.

Customer Advocate:

This is an hourly role that pays $23 per hour.

What will you do?

-Fanatically monitor and reply to live product feedback, problems, and questions via phone, email, and chat
-Provide expert customer service that transforms Clearcover customers (including really frustrated ones) into brand evangelists
-Identify and assess customers’ needs through relatively unstructured interaction
-Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
-Build sustainable relationships and trust with customers through open and interactive communication
-Contribute to process and product information in the team’s Knowledge Base
-Keep records of customer interactions, process customer accounts, and file documents
-Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)
-Analyze in-process product changes and suggest modifications based on your user expertise

Customer Support Agent:

$40,000 annually, flexible PTO, health benefits, dental & vision!

Your work will directly impact the health and quality of life of integrative medicine practitioners and patients around the world, and you’ll work as part of our Customer Support team. We’re the largest team in the company and growing quickly!

This role is mainly a customer service position but also includes:
-Clerical work
-Administrative tasks related to lab orders
-Customer support with practitioners and patients over the phone and email
-Ensuring quality control in lab ordering
-Data Transferring
-We all wear many hats and responsibilities may change over time!

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