***Please note that several of today’s job posts will have a specific location in its description. These are still remote positions. Nonetheless, the company that is hiring is using the locations of their clients. THESE POSITIONS CAN BE WORKED FROM ANYWHERE.
Social Media Customer Relationship Specialist:
Compensation: 18 USD – 19.5 USD/Hour
Description:
Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
Major Job Duties and Responsibilities:
- Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing more complex assistance.
- Manage existing case load, complete follow-up tasks and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Release Of Information Specialist:
Compensation: 16 USD/Hour
Description:
Will be responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product. Will give requests and authorizations and process them to make sure that they go out. Requests could be Legal Dispositions or authorizations for attorney offices. Receiving client records or subpoenas. Process all medical records through HCS and Hospital Systems. Varies on the amount of requests.
Skills:
Medical records software, customer service, medical office procedures, Medical record, Electronic health record, Medical terminology, Electronic medical record
This position:
Technical Support is involved in post-sales support work, taking ownership of the customer’s requirements and problems from start to finish to ensure that customers’ issues are handled in a timely and satisfactory manner.
From the job post: You’re an excellent written communicator. We have a distributed team, and writing is our primary means of communication at Pipe17 and to our end users. You have a very strong command of written English and your writing is concise but effective. Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
Responsibilities:
- Perform troubleshooting and provide development assistance to Pipe17 customers
- Serve as a point of internal escalation on technical issues within the Support org
- Perform check of escalated issues found by internal team members prior to advancing through proper channels
- Create and improve documentation to help users and partners help themselves
- Employ your problem solving skills to triage and fix bugs on our platform
- Improve the quality and efficiency of the solutions we deliver to our customers
- Find other opportunities to move the team, the org, and the company forward, such as contributing to building and maintaining internal tools, code review, mentoring
- Some on call responsibilities weekdays after hours and some weekends
- 4+ hours overlap with PST time zone if remote
HR Support // Job Classifications Specialist:
Compensation: $28 USD/HR
Job Description:
-Responsible for determining the correct job classification and updating/drafting position descriptions
-Conducts training for leadership and staff on job evaluation and position description requirements and best practices
-Determines position classifications.
-Determining the correct job classification, and updating/drafting position descriptions
-Interface with client group and translate technical knowledge to HR language
Social Media Customer Relationship Specialist: (different client than the one mentioned above)
Compensation: 18 USD – 19.5 USD/Hour
Description:
Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
Major Job Duties and Responsibilities:
- Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing more complex assistance.
- Manage existing case load, complete follow-up tasks and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Claims Processor: (minimal phone duties)
Compensation: $18 USD/HR
Description:
Seeking an experienced administrative candidate to handle back office processing tasks for a company in Des Moines, IA!
Responsibilities:
-Process & review licensing, new business applications, and paperwork for brokers, sales reps, and internal associates
-Ensure compliance with insurance guidelines
-Process agent record changes in a timely manner
-Processing and maintaining agreements using the company database
-Follow up on incomplete paperwork, and process electronic fund transfer of commissions.
-Place follow-up calls to carriers as needed
-Handle requests that come through via email
Community Manager & Content Creator:
Compensation: $18 – $30 an hour
We are currently seeking a vibrant and passionate Community Manager & Content Creator to join our team! This role is unique because the ideal candidate is someone who enjoys interacting with either their own and/or interest-based communities, through content creation. Essentially, if anyone has ever said you were a “Meme Lord”, you are what we are looking for.
Partnering with our marketing team, you will be a strong voice in helping us assess the best content, timing, and cadence for all social content posts.
RESPONSIBILITIES:
-Work with our growing community day-to-day across Discord, Twitter, Instagram, Tiktok, and other channels and activate existing audiences, drive new users, and monitor community sentiment.
-Work closely with the Marketing team to conceptualize, create, release, and promote on-brand, shareable content and curate user-generated content (UGC) for our social media platforms.
-Craft clear, accurate, on-brand, and engaging responses to community comments and questions that drive the conversation.
-Own community activations – Discord AMAs, Twitter Spaces, contests, etc – to drive engagement and secure, organize, and manage events to support our product team.
-Proactively identify and engage with key influencers, industry experts, and potential brand advocates to expand our reach and strengthen our community.
This Contract opportunity is offering $17.50/HR!
Responsibilities of the Operations Specialist includes:
-Responsible for protecting, securing, and proper handling of all confidential data held by the client to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the client or their clients.
-Accurately process incoming orders; verification of existing orders when approached by clients or sales representatives
-Utilize internal systems to address service issues, provide necessary research, and problem solving/resolution support.
-Process daily invoices and product returns
-Partner with Education Coordinator to support registrations, continuing education credit tracking, email box back-up, etc.
-Process electronic forms update vendor and client communications
-Work with team to process daily order printing, feedback, and shipment QA
-Monitor stock inventory levels, working with third party vendors, requesting estimates and issuing purchase orders accordingly
-Knowledge of all RPS product lines (ex. paper/electronic forms/documents, manuals/publications, lobby/marketing brochures, and education)
-Follow all department procedures meeting assigned service standards
File Processor End of Day Operator:
POSITION SUMMARY:
The File Processing and End of Day Operator must be able to perform each essential job function/responsibility listed below. The individual must be able to work independently and have a sense of urgency. Must have strong analytical skills to troubleshoot and solve issues quickly to minimize client impact. Must be able to work a flexible schedule.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
-Monitor all Data File transmissions for the start of Batch Production
-Provide support to our customers and vendors in troubleshooting and resolving transmission issues
-Must be able to run end of day for our clients successfully
-Must be able to identify critical issues, research and solution quickly
-Maintain a repository of information for each File Transmission
-Manage and oversee new data file transmissions for new clients.
-Must have flexibility with shift and end time. File Transmission support is 24/7/365
-Work in a fast paced environment and have the ability to multitask many aspects of the job
-Must have a sense of urgency and escalate quickly when handling urgent situations
-Must be able to respond to problems/error conditional in a timely manner
Positouch – POS Support Representative II: (has some phone duties)
A POS Technical Support Representative is expected to work with customers to identify terminal/ pos system problems. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems.
Responsibilities:
-Research and resolve credit card terminal issues and questions from our merchants and our Independent Sales Representatives.
-Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
-Improve terminal performance by identifying problems; recommending changes.
-Diagnose customer issues through process of elimination by asking probing questions.
-Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps.
-Receive & resolve inbound calls, emails, chats, tasks, & Tickets.
This is a fully remote role and we are open to candidates located anywhere in the United States.
Duties:
-Oversee and implement on a range of Community Moderator duties
-Set up bots, channels, and infrastructure on Telegram and Discord
-Respond to questions in a clear, concise, and engaging voice
-Resolve any issues that arise, whether relating to questions about the product, technical issues, or customer support
-Engage community members via questions, polls, compelling news, contests, campaigns, and a variety of other methods
-Help build a community of enthusiastic and intrepid crypto followers
-Build out ambassador programs and hype campaigns
-Help amplify Twitter, Instagram, and TikTok campaigns in Discord and Telegram
-Engage in community outreach and partner efforts across Twitter and Discord
As a Content Administrator, you’ll support the Production team in large-scale content production. If you are highly motivated, collaborative and interested working closely with product and tech team read on!
OPPORTUNITY HIGHLIGHTS:
-Support Project Management in coordinating tasks, trouble shooting and managing timelines.
-Troubleshooting between CDPs and Skillsoft internal teams, including video studios on all queries as required.
-Tracking and maintaining reports\schedules for Project Management.
-Asset management – Keeping track of asset maintenance updates (PPMs).
-Monitoring of localization/language edits and tracking in the edit database.
-Taking ownership of project deliverables
-Use proprietary tools for tailoring Skillsoft courses.
-Ensure the quality of deliverables by performing in-context QA and reporting/ implementing edits if necessary.
-Attending internal team calls and customer calls with Project Management.
-Managing the delivery of source files from and to Skillsoft.
Social Media Content and Community Manager:
Compensation: Up to $139,600
You will:
-Build social media content and creative as @Square on Instagram, Twitter, Facebook, TikTok, YouTube, and other emerging channels.
-Provide day-to-day community management of the ongoing conversations on our social channels, either with or about the @Square brand.
-Source and engage with our sellers to tell powerful stories across all priority channels.
-Develop a flexible content calendar and publishing cadence that meets our priority channels’ and audiences’ needs, working with cross-functional partners to identify relevant opportunities.
-Work with various teams across Square to develop creative assets to support campaigns and initiatives with social posts.
-Work with the Customer Support team to monitor issues and customer communication during outages, needed escalations, and more, sharing best practices with teammates to handle these situations with empathy and impact.
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Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.
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