Remote No Phone Work Opportunities for 07/15/2023

Customer Success Associate:

Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role. 

What you’ll do as a Customer Success Associate: 

• Provide exceptional customer service through demonstrating product knowledge
• Effectively communicate with our users across several channels – email, chat, and social media
• Promote Sleeper through your conflict resolution abilities and effective communication skills 
• Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions

Engagement Associate:

Compensation: $15-$20 per hour

As an Engagement Associate, you’ll be responsible for providing Enterprise grade customer support to Business customers via Email and Live Chat.
Responsibilities: 

• Own individual customer resolutions from start to finish in Zendesk (email tickets) and Intercom (live chat) by… sharing your expert knowledge of the Client’s Business product suite evaluating, troubleshooting, and resolving technical, product, and account issues responding quickly and providing timely updates to minimize customer anxiety communicating clearly, succinctly, and empathetically in writing and by phone advocating with internal stakeholders to ensure quick and complete resolutions managing multiple outstanding issues simultaneously without missing a beat.
• Meet/exceed efficiency and customer satisfaction KPIs Document and provide context behind recurring customer and internal stakeholders questions/issues in order to improve product and program quality.
• Teach and learn from your peers and colleagues to maximize everyone’s contribution.
• Work the AM shift to provide coverage to our east coast customers starting at 7AM EST.

Ads Quality Rater – English (US):

Start date: ASAP

Welocalize is looking for fluent English speakers to help support our project as an Ads Quality Rater. In this opportunity, you will use a unique, web-based tool to evaluate search engine advertisements based on project guidelines.

In this opportunity, you will receive professional development: work on exciting projects that will empower you to keep learning and growing, and be able to work with a multicultural, international team with a great variety of documents and content types 

Remote Content Tagger / Metadata Specialist:

Responsibilities:

• Review digital media assets to create and/or edit pre-existing metadata to capture necessary content information in compliance with establish standards and methodologies to support users discover new content.
• Search and find an image in the system and then tag certain metadata to that image from a drop-down taxonomy.
• Create, edit and update metadata tags according to complex predefined organization-based methodology and work within the content management system.
• Communicate and work within a large project team.
• Manage workflow and meet project deadlines on a consistent basis.

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