Remote No Phone Work Opportunities for 07/13/2023

Remote Medical Records Coordinator:

16 USD – 19 USD/Hour

Responsibilities:

• Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing. •
• Validates requests and authorizations for release of medical information according to established procedures. •
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). •
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. •
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. •
• Maintains a neat, clean, and professional personal appearance and observes the dress code established. •
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. •
• Maintains working knowledge of the existing state laws and fee structure •
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs

Administrative Assistant, TEMP:

The expected starting pay range for this role is $58,000 USD – $79,000 USD.

This position will have responsibility for providing daily administrative support for the Sunzia Project management team. 

Key Accountabilities:

• Provides both routine and non-routine administrative support to the SunZia Project management team, handling a high volume of competing administrative task requests that require flexibility, professional discernment, good judgement and appropriate urgency/prioritization to complete.
• Provide calendar support requiring prioritization of multiple calendars with effective communication across various stakeholders.
• Management of travel arrangements and timely completion of expense reports. 
• Plans, schedules and coordinates project meetings / events and site visits, including hotel bookings, conference rooms, and catering needs.
• Provide support to the team with compilation and formatting of documents and meeting materials, with the ability to balance multiple projects at a time.
• A “self-starter” mindset that takes initiative to continuously improve processes for ongoing effectiveness of the SunZia Project team and company as a whole.
• Handles materials and information of a confidential and critical nature.

Operation Specialist – Pending Applications:

The anticipated salary range for this role is between $40,000.00 and $59,000.00. 

The Bank Operations Specialist – Pending Applications Support is responsible for high quality support and service focusing on new account origination and thorough review and analysis of consumer documents pertaining to customer loan and deposit accounts based on applicable regulations and bank policy. Provides proficient knowledge towards CDD/EDD, and documentation requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

-Efficiently move applications through the review process in order to provide a high level of customer satisfaction.
-Analyze and review customer documents for accuracy.
-Verify customer income for loan approval based on bank underwriting policies.
-Respond to Pending Applications servicing ticket system to provide effective and timely communication with customers.
-Review OFAC matches, override OFAC false hits, and report accordingly.
-Work closely with Fraud partners and report any suspicious activity.
-Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.

Technical Support Agent:

The Technical Support Agent reports to the Lead Technical Support Agent and is part of the Customer Success Team. This position will support customers by addressing customer support requests, including troubleshooting customer issues and concerns.

Success in this role means collaborating with the broader Customer Success team, as well as the Product, Engineering, and Quality Management teams in order to achieve high levels of customer delight.

Responsibilities:
-Utilize the service desk software system (Jira) to process and respond to customer inquiries, feedback, and complaints
-Serve as the technical support hotline on-call person during pre-defined technical support hours
-Improve service desk responses and contribute support-related articles to a knowledge base platform
-Adhere to and contribute to the continuous improvement of our Quality Management System
-Collaborate with the Customer Success, Product, and Engineering teams to resolve customer issues and design solutions based on customer feedback
-Support the QA team in reproducing issues when needed
-Provide metrics and insight into customer inquiries, feedback, and complaints

Associate Technical Support Specialist:

$16.06 – $24.13 an hour

About the Role

As a Technical Support Rep, your focus will be to help new participants get started and current ones get quick, efficient support — developing strong, positive relationships with Hinge Health. You must be an excellent communicator, hard-working, organized, possess a willingness to learn, and be comfortable handling multiple projects simultaneously. A participant’s needs are constantly top-of-mind for you.

Executive Assistant:

We are hiring an Executive Assistant to partner directly with our VP of Engineering, responsible for our Engineering, Product, Design, Data and Ops org.

In this dynamic, high-visibility role, you will drive efficiency and productivity for our VPE, ensuring the expansive org operates with utmost effectiveness. The ideal candidate is passionate about executive operations and understands the invaluable asset of this role to a rapidly growing company.

You will:

-Directly own our VPE’s calendar, liaising with critical internal and external stakeholders

-Critically prioritize the VPE’s time and work with internal and external stakeholders with frequently complex schedules

-Support VPE’s recruiting activities, communicating directly with high-priority candidates and collaborating with the Talent Coordinators on interview scheduling

-Support the planning of wide-scale org events, including team on-sites and culture building activities

-Manage the org operating cadence, such as Org All Hands and regular Leadership Syncs

Client Support Specialist:
Day-to-Day Responsibilities:

Support client engagement efforts by responding to incoming phone calls, chats, and resolving tickets in a timely manner utilizing the Zendesk Support Software
Work cross-functionally and at multiple levels both internally and externally with key stakeholders and customers
Communicate complex terms to help customers understand and address their inquiries
Serve as the first line of support and provide world-class customer experience
Ensure tickets are tagged, triaged, and addressed appropriately, promptly and within SLA limits
Complete ongoing training required to grow skills and proficiencies to continue thriving in this position and future roles
Create and maintain content related documentation for both internal and external use
Build and develop key relationships across the enterprise to help build internal enthusiasm and momentum for task initiatives.
Support and promote the company values through positive interaction with both internal and external stakeholders on a regular basis
Respond to questions with documentational information to ensure complete understanding of product and features
Other strategic business initiatives or special cross-functional project involvement as required

REMOTE TX – Medical Records Clerk:

$12.00-$14.00 per hour depending on experience and education

As the Medical Records Clerk you work closely with the attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from medical providers.

In this role you will:
-Contact medical providers and request information and updated medical records
-Accept queue calls from providers and Social Security Administration (SSA)
-Systematically follow-up with providers on all past due outstanding records requests
-Call providers on any urgent records requests to get them expedited
-Review, approve, or deny invoices for medical records
-Submit medical records to Office of Disability Adjudication and Review (ODAR)
-Maintain excellent customer service skills in all working relationships
-Maintain client confidentiality at all times
-Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Claims Representative – Remote:

Compensation: Hourly rate of 17 – 26 USD

SUMMARY

Delivers straightforward administrative and/or other basic business services in Claims. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Settles claims with claimants in accordance with policy provisions. Compares claim application and/or provider statement with policy file and other records to evaluate completeness and validity of claim.

Interacts with agents and claimants by mail or phone to correct claim form errors or omissions and to investigate questionable entries. Issues tend to be routine in nature. Good knowledge and understanding of Claims and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

Responsibilities:

-Review claim submissions to confirm required documents have been received, verify medical codes, eligibility, other insurance, authorizations, and account benefit plans.

-Follows established policies and procedures to pay, pend for additional information, or deny claims.

-Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve.

-Follow processes and work independently to meet or exceed Key Performance Indicators (KPI)

-Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1×1 or check-ins, using a variety of virtual tools, i.e. Outlook email, Skype for Business, Cisco Web-Ex or other similar applications.

-Maintains a high level of accuracy in all duties performed.

Community Operations Coordinator:

Compensation: $20 – $20 an hour

We are looking for a temporary, part-time* Community Operations Coordinator (approximately 20 hours/week) to support the daily management of Circle’s fast-growing customer community. Reporting to the Head of Community, you will play a critical role in ensuring that all of our community events and programs run smoothly and provide a great experience for all of our community builders.

What you’ll be doing:
Events Management:
-Schedule all events hosted in Circle’s customer community, ensuring each event has the right level of information and detail to drive RSVPs.
-Be the point of contact for event preparation, liaising with external speakers and offering pre-event support as needed.
-Ensure the smooth delivery of each event by setting up tooling, offering live support and reporting any issues to the Live Engineering team.
-Work closely the Community Education Managers to prepare and publish event replays.
Suggest and implement process/tooling improvements to level up the quality of our events.

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