Remote No Phone Work Opportunities for 07/03/2023

Data Entry Specialist:

Compensation: 17 USD – 18 USD/Hour

Day to Day:

• Performs account maintenance and process estate documents for inheritance cases. Workflow is queue, email based.
• Review existing Estate cases for recent inheritor contact or pending action, terminating cases that are not set to resolve prior to account conversion.
• Review and respond to inheritor emails with standard responses.
• Attach documents and notes to active Estate cases.
• Reviewing and restricting accounts after initial notification of a clients passing.
• Demonstrate positive attitude and the ability to problem solve while assisting clients in resolving their Estate issues, as well as performing detailed research and follow-up, in a fast paced environment.
• Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners.
• Manage multiple tasks accurately and effectively while maintaining high productivity.

Facebook Community Manager:

As a Community Manager, you will be responsible for building, growing, and engaging our online community of users, customers, and followers. Your role will involve fostering a positive and interactive online presence, managing social media channels, and actively participating in discussions and conversations to enhance brand awareness and customer satisfaction.

You will be the bridge between our organization and our community, ensuring their needs are met, their voices are heard, and their feedback is taken into account. This is an exciting opportunity to be at the forefront of shaping our community and driving brand loyalty.

Responsibilities:

• Develop and implement strategies to engage and grow our Facebook group
• Monitor and respond to comments, inquiries, and feedback across various platforms
• Foster a welcoming and inclusive environment for community members
• Initiate and participate in discussions to encourage interaction and build relationships
• Identify and leverage opportunities for user-generated content and user contributions
• Go live with Dr Pompa
• 1 hour presentation and Q & A with Dr Pompa

Customer Support Representative:

This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). 

As part of the Customer Support Team, you are a great communicator who is comfortable solving complex problems quickly and eloquently. Our Customer Support Representative will act as the first level of support working directly with customers to identify problems, solve them if possible, and know when to escalate to another team if needed. We provide world-class customer support via chat, email, and phone.  

What you’ll be doing:

• Be the first point of contact with our customers – the Pros.
• Manage and prioritize our support channels with speed and accuracy.
• Quickly identify and escalate Pros to applicable resolution path.
• Prompt attention to detail to resolve Pro issues with limited information.
• Troubleshoot issues and provide assistance to a broad base of customers.
• Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works.
• Provide Pros with best practices on how to more efficiently run their business. 
• Suggest creative solutions or workarounds when possible to resolve a Pro’s need.

Accounts Receivable Specialist:

The US base salary range for this position is $60,000-$85,000 + equity. Home Office Reimbursement.

We are looking for someone personable to specialize in the cash application function within the Accounts Receivable (AR) department. This is a hands-on role, focused on daily cash management, optimizing processes, and emphasizing one of our core values – Make Customers Smile.

It is a high visibility role, reporting and providing updates frequently to the Accounts Receivable Manager (AR Manager) and Exec team on the state of cash application, systems, and the team. If you are looking for a rewarding challenge and an opportunity to grow a team and business, reach out!

Here’s what you’ll do as part of the team:

• Own the cash application function to deliver on key company and collections goals 
• Provide direction and support to a team of offshore agents that support the cash application function
• Accurately and timely apply cash payment receipts in a high-volume business
• Support month-end closing activities related to bank reconciliations 
• Inform the Collections team of customer account problems and unresolved cash application claims within a timely manner
• Clean up Aging by identifying and resolving short paid invoices (bank fees, etc.)
• Research and resolve payment issues on customer accounts. Providing team support, reporting, and process improvement
• Create SOPs to improve team productivity and simplify decision-making in our high-volume business

DATA COORDINATOR:

Salary: $43,000 – $50,000 (Based on experience) 

The Data Coordinator (DC) position is a full-time role reporting to the Executive Director. This position is responsible for understanding the internal system-related needs of the organization; developing sustainable systems that promote data-driven strategies, collaboration, and innovation; guiding organization-wide strategy using data-driven insights and best practices; overseeing data its collection and flows organization-wide, and empowering teams to make data-driven decisions with purpose and confidence.

Overview of Responsibilities: 

• Efficiently collect, organize, store, and analyze data with attention to security and confidentiality 
• Produce various data-related reports for internal and external consumption 

• Develop and enforce data management policies – establishing rules and procedures for data sharing with management and external stakeholders 
• Design and build data structures based on organizational needs, goals, and objectives 
• Maintains responsibility for all NBWC data systems – ensuring they are secure and protected from potential breaches or malicious attacks 
• Create, implement, and monitor constituent engagement that reflects the individuals’ communication preferences and meets the NBWC’s organizational goals  
• Provide recommendations to executive leadership based on evaluation of data collected 

Data Center Administrator:

Responsibilities Include: 

• Share responsibility of 24×7 support of data center specific issues with other local team members 
• Manage the entire lifecycle of servers, storage and network equipment within the facility.  Including receiving, racking, maintenance, and recycling. 
• Work closely with operations teams and vendors to ensure all server, storage, and networking equipment is operating optimally 
• Coordinate and execute the replacement of failed components 
• Coordinate, communicate and supervise facility maintenance 
• Perform daily walkthroughs of the facility to ensure no equipment error lights or inventory discrepancies 
• Ensure the data center, office and storage space is spotless at all times 
• Ensure our cable management meets department standards and enforce environment policies 
• Diagnose, troubleshoot, and resolve hardware or other network and physical connectivity problems. 
• Act as the first responder for all technical and facility related issues within the data center 
• Participate in problem solving and process improvement actions related to data center operations  
• Work with team-members on high-level planning, design and documentation projects related to power, cooling, layer 1 networking and policies 
• Provide remote hands support on physical server, network and telecommunications equipment for multiple groups 
• Establish and maintain relationship with data center facility manager/team 
• Contribute to the DCEng knowledge base, documentation and culture 

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