Remote No Phone Work Opportunities for 06/16/2023

Enrollment Chat Specialist:

The Enrollment Chat Specialist will work with/assist potential customers to inform them of available product offerings, consult with them on the best product for their situation, assist with enrollment questions, and provide solutions for the customer.

Position responsibilities:

• Providing information and support for individuals navigating the application, decision, and enrollment processes into Stride public and private schools
• Providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolves typical process problems as they occur to ensure family satisfaction
• Managing high chat/SMS volume of both inbound and outbound messages, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills
• Discussing product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes
• Utilizing Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers
• Acting as an initial and ongoing contact point for enrolling families, staff, and internal departments
• Answering prospective and enrolling families’ questions and concerns with one or more of Stride’s school products or services

Customer Experience Specialist:

We are seeking a highly skilled and knowledgeable Customer Experience Specialist who specializes in software and hardware requirements. As a Customer Experience Specialist, you will play a vital role in providing exceptional customer support and technical assistance to our customers.

Responsibilities:

-Provide exceptional customer experience: interact with customers via email (and eventually phone) to deliver outstanding support by addressing inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
-Specialize in hardware and software support. Develop a deep understanding of heat pump systems, wireless, hardware components, controls and related technologies to effectively assist customers with their specific needs and requirements.
-Resolve technical issues: Troubleshoot and diagnose problems related to the Gradient systems, hardware installations, controls and functionality. Provide step by step instructions and customer guidance to customers to resolve issues or escalate them to the appropriate engineering teams for further assistance.
-Account management: Assist customers with billing inquiries, warranty claims, part replacements, and other account-related tasks.
-Collaborate with internal teams: Liaise with internal departments, including engineering, sales, and product management, to coordinate the resolution of complex customer issues and provide valuable feedback to improve products and services.

Patient Support Medical/Biller Claims Processing Representative:

The pay range for this role is $23.00 per hour. Minimal phone duties.

In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected.

Payor Analyst:

Current base range for this position is: 15.36 – 19.20 – 23.04 USD Hourly.

Payor Analyst is responsible for financial results of the insurance companies and Brightree customers.  In addition, this role is, responsible for identifying and following policies, procedures and systems for quality assurance as directed by Medicare, Medicaid and Private insurance.  Assist in creating and revising our standard operating procedures and educate our partners, worldwide vendors, and internal teams on those procedures.  Responsible for quality assurance of work performed by internal team members.

Responsibilities:

• Understanding all general rules, guidelines, and methods to get optimal reimbursement from the insurance companies for which they are assigned
• Responsible for resolving and routing incoming salesforce cases from customers
• Responsible for the financial results of the insurance companies and Brightree customers by ensuring accuracy

Talent Acquisition Associate:

Salary: $50K to $65K USD, depending on experience and location

Reimbursement package for home office expenses up to $1.5K

Donorbox is looking for a Talent Acquisition Associate to join our tight-knit Operations team and assist in our recruitment efforts. This individual will report to our Director of Operations and will play a crucial role in identifying and attracting exceptional candidates for our organization.

You’ll contribute to our organization’s success by supporting our recruitment process, and joining an exciting and collaborative environment focused on finding the best candidates to help us achieve our mission of serving nonprofits.

Dental Claims Approver II:

A Dental Claims Approver reviews and processes claims that cannot be processed automatically by our mainframe system.  An Approver’s responsibilities may include, but are not limited to:

• Applying state laws to the processing of initial claims and appeals.
• Referring claims to consulting dentists to determine necessity of treatment.
• Investigating and responding to written appeals, inquiries, and complaints.
• Following up on claims that need additional information or are pending in our system.
• This is not a customer service/call center position.  No phone work is required.
• Our department is open from 6:00 AM PST to 6:00 PM PST, and colleagues work 40 hours a week and need to hit productivity and quality goals.  During training, the scheduled start time will be between 6:00 AM and 8:00 AM.
• At times throughout the year especially during our peak seasons we require overtime to meet our service requirements.

Payments Specialist:

Salary: $50,000.00 – $55,000.00 Annually

Responsibilities:

• Process ACH Returns for the ClaimsPay product.
• Research discrepancies utilizing various 3rd party systems.
• Conduct weekly analysis of payment volumes to ensure sufficient funding in accounts and work with Accounting to initiate additional funding when required.
• Create monthly statements for clients.
• Maintain and update monthly Effective Rate and Sales Data reports for Sales, Payments, and Finance departments.
• Create payment analysis reports for Payment Operations, Customer Success, and Sales.

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