Remote No Phone Work Opportunities for 06/10/2023

Customer Support Associate:

Our target salary range for this role will be between $55-$60k annually, dependent on prior professional experience. Working Hours: Monday – Friday 9am – 5pm PST, occasional evenings and weekends

What You’ll Do:

-Answer inbound emails and chats from customers in a timely and professional manner
-Schedule Zoom calls with customers to walk through complex issues or provide live product training
-Provide customers with step-by-step guidance to resolve all platform related issues
-Show customers the value of the Jebbit platform in every interaction and educate them on new features and functionality
-Share customer feedback with Product and Engineering teams regarding platform issues or product gaps
-Research and troubleshot bugs to report them clearly with technical teams via JIRA tickets
-Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction ratings

Billing Office Assistant:

Compensation range: $19.00 – $23.00 Hourly

The Billing Office Assistant will assist in monitoring and reporting communication between the EMR and Billing System. Provide administrative support with performing account(s) setup for locations and providers in Athena, Payer Portal Administration for CBO staff. Perform special billing assignments which involves claim adjustments and claim resubmissions. Assist in managing and maintaining data files/reports on SharePoint for daily, weekly, and monthly reporting to RCM.

Performance Responsibilities

-Track and manage claims submission errors from EMR to Billing System
-Perform special billing assignments which involves claim adjustments and claim resubmissions
-Provide administrative support to Billing System Administrator
-Assist with creating and managing system processes in adding providers and locations in billing system
-Provide and Maintain Access to Payor Portals for the CBO Staff

Logistics & Customer Support Coordinator – L1:

Compensation: $26.50/hr

Must be available to work a rotating shift 7 days a week. On average 2 weeks a month will be Monday through Friday and 2 weeks a month will require working the weekend with 2 alternate weekdays off in exchange. Must be available to work up to 11 PM EST.

Responsibilities:

-Serve as the primary point of contact for customer inquiries, resolving issues and answering questions.
-Ensure a high level of customer retention and satisfaction by providing best-in-class support.
-Proactively manage demand-side and supply-side aspects of trip logistics and itineraries for customer reservations and events.
-Answer high volume of inbound emails, calls and CRM ticket requests related to new and existing reservations on our platform (ie. updates, changes, issues, questions, etc)
-Collaborate with Finance, Supply-side partnerships and other teams to ensure the accurate and timely execution of tasks.
-Resolve live trip and post trip complaints by acting as an intermediary between the customer and operators.
-Manage cancellations, rescheduling requests and account credits and refunds.

Accounts Receivable Coordinator:

Responsibilities:

-Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
-Creates invoices according to company practices and based on customer contracts; submits invoices to customers.
-Maintains and updates customer files, including name or address changes and mailing attentions.
-Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing the accounts receivable aging, and contacts customers to request payment.
-Responds to customer inquiries, researches discrepancies and past-due amounts, and resolves problems related to accounts receivable transactions.

HRIS SYSTEM CLERK – REMOTE:

Hourly Rate: $19.00

Responsibilities:

-Resolve and/or respond to Tier 1 (first level) issues related to HR policy, new hires, employee data changes, benefits, compensation, and operations and escalate to the appropriate team as needed.
-Enter and maintain the accuracy of data in HRIS systems and HR-related vendor systems, including data for new hires, existing employees, and temps/contractors.
-Aid in answering routine questions for standard annual HR activities – using documented procedures (i.e., performance management, merit, open enrollment).
-Assist the department in fully utilizing existing systems to streamline internal processes and ultimately help enhance employee experience.
-Maintain HRIS system and deliverables, including regular and ad hoc report generation, system administration, troubleshooting, data entry, mass updates, etc.

Intake Associate – Remote: (some phone duties)

PRIMARY PURPOSE: To provide administrative support including preparing correspondence and reports, filing, and other general office support activities.

SCHEDULE
Monday – Fridays 8am – 5pm CST

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

-Sets up and enters new claims into claims management system.
-Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
-Make outbound calls to claimant and/or client to obtain new claim details
-Find opportunities to refer claims within the organization
-Assign claims using the tools provided
-Support claims staff by providing accurate information during the claim set up process

Payroll Assistant – REMOTE:

The likely hourly rate for this position is between $22.69 – $34.03

Job Description:

As a General Dynamics Information Technologies Payroll Assistant, you will be a member of an experienced team of professionals responsible for processing the payroll of a 25,000+ person organization with employees working across the country and worldwide.

A typical day, will include:

-Assist with the processing of the company’s bi-weekly payroll by reviewing payroll batch files containing employee hours and other special payments to ensure their accuracy and completeness.
-Issue off-cycle paychecks for voluntary and involuntary terminations in accordance with State Wage Payment requirements.
-Calculating leave payouts, retroactive and differential pay.
-Respond to employee inquiries in a timely professional manner providing supporting data or conducting research as needed.
-Perform account analysis and process journal entries for required transactions.
-Assist with internal and external audits providing supporting documentation as requested.
-Perform other projects as assigned.

Treasury Clerical Support Work From Home:

Job Summary and Qualifications:
Seeking Treasury Clerical Support, who will be responsible for deposits, credit card payments, and returned lockbox items received in the Treasury Department. They compile daily bank reports, monitor documents received through the imaging system, and provide support to internal and external customers regarding Treasury policies.

What you will do in this role:

-Process deposits utilizing Remote Deposit System in an accurate and timely manner in compliance with departmental policies and procedures
-Process credit card payments received
-Research and resolve rejected lockbox items
-Enter related information in Treasury systems
-Retrieve daily bank balances and update associated reports
-Route workflow exceptions received in the imaging document system to the correct workflow queue
-Log and prepare monthly bank statements

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