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Let’s get into the jobs of the day:
This fully remote role reports to our Director of Customer Success and Support, and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.
Working Hours: Preferred start time of 7:00 AM EST with flexibility for nights and weekends as needed.
This is an entry-level position within our Customer Success Team and is ideal for individuals with 0-3 years of work experience who are looking to grow in their careers. Demonstrated interest in healthcare, fertility, SaaS, or start-ups is encouraged.
What You’ll Do
- Provide first-class service including troubleshooting, issue resolution, bug escalation and data request fulfillment for key users and executives at customer sites
- Explain technical terms and concepts to a non-technical audience
- Support product implementation activities
- Work closely with Professional Services, Customer Success, and Engineering team members to provide a high-quality customer experience
- Assist with team projects such as documentation, process optimization and compliance
Customer Support Representative
We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you’re passionate about video streaming and eager to help others who share that passion, we’d love to hear from you.
What You Will Do
- Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
- Stay updated on the video and streaming world so you can provide expert solutions to our customers
- Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
- Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product
- Passing customer feedback onto the product or sales team to improve the organization’s offerings
Social Media Community Manager & Crisis Monitoring
Compensation: $40 to $42/hr.
Day-to-day tasks for the Community Manager include:
- Working with Audience Strategy team to develop and implement community engagement strategies that support audience goals
- Working with Audience Strategy and Strategic Communications to prepare a crisis action plan and execute when needed
- Moderating discussions and content
- Responding to community inquiries and feedback (DM’s, comments, social media email)
- Community listening and analysis of conversations around brand
- Analyzing and reporting data to assess community engagement and sentiment
- Detecting early signs of a crisis
- Identifying potential risks and concerns in community conversations
- Assessing the impact of a crisis and reporting to stakeholders
- Monitor trends, news and social issues on social media to identify both in-the-moment and evergreen content that will resonate with audiences and flag any potential sensitive topics
Yobi is hiring an Executive Assistant to directly support the CEO and broader Executive Leadership team.
Responsibilities
- Providing administrative assistance, such as writing and editing emails, drafting memos, and preparing communications on the executive’s behalf
- Organizing and scheduling meetings with internal and external participants
- Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
- Managing business travel arrangements for company executives
Salary Range: $74,160 – $92,700
We’re seeking a highly organized and proactive Executive Assistant to support our Vice President of Product. This role is crucial in ensuring the smooth operation of our product department and will directly contribute to the success of our innovative insurance solutions.
- Maintain a well-organized schedule aligned with top priorities
- Proactively manage and resolve scheduling conflicts
- Ensure appropriate allocation of focus time
- Prioritize and manage email correspondence
- Handle LinkedIn communications, including recruitment and networking
- Draft responses and coordinate follow-ups
- Coordinate all aspects of business travel
- Manage expense tracking and reconciliation
- Assist with team budget management
Compensation: $50,000 – $60,000 a year
We are looking for an energized, highly motivated and data-driven Client Success Associate to support Client Services with various responsibilities vital to department operations. These activities include, but are not limited to, daily quality assurance audits (for both core ILS and add-on products), supporting various data entry and migrations, partnering with Client Success Managers to support ticket completion, preparing onboarding documents, report generation, constructing listings, implementing products and ensuring timely photoshoot scheduling for key accounts and large onboarding projects.
The CSA will also be responsible for reporting product concerns discovered during auditing to our CS and PDE team. The CSA role will be vital to enabling CSMs to provide top tier service to key accounts, supporting large onboarding projects, completing regular audits and data entry to ensure product health while identifying and escalating product issues impacting CS operations and client expectations.
***This job was reposted 2 days ago which means that the position has not been filled although it originated 24 days ago. Still apply!
The Garnishment Specialist I is responsible for ensuring our customers’ employees have accurate and timely wage garnishment payments. This position is responsible to ensure the process automation is successful, and when necessary resolve processing automation failures. Requires the ability to work within established service level deadlines, multi-task, analyze legal orders, work efficiently and accurately. You will engage in low frequency of regular telephone interactions with garnishment agencies. Strong attention to detail and excellent analytical skills are necessary.
- Responsible for review and set-up for all child support and student loan garnishment orders; and, may require review of student loans.
- Ensure the end-result of the garnishment order is 100% accurate, including: order start and stop dates, deduction amount and frequency, and legally mandated answer letters and interrogatory responses.
- Maintain accuracy through analysis of optical character recognition (OCR) and robotic process automation (RPA) results.
- Identify failure points in the technology throughout the process.
- Interact with the customer teams to answer questions and resolve issues the team and/or customer may have.
- Complete assessment of garnishment incoming mail and determine resolution; or, escalate as appropriate.
- Review and correct daily failure notifications due to automation issues, including letter responses and electronic withholding orders.
Operations Support Specialist:
The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.
This is a versatile role that supports the digital media buying operations team, which may include:
- Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
- Register new users and manage account permissions
- Process orders and facilitate client communications for Email marketing campaigns
- Execute basic SEM optimization tasks
- Learn the fundamentals of digital media buying operations and supporting technology
- Ability to identify and report any critical or reoccurring customer service issues
- Utilize effective time management and prioritization skills in order to handle a high volume of client communications
- Data Entry and other ad-hoc tasks as assigned
Here’s what you’ll do day-to-day:
– Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
– Provide support to therapists to ensure success along their treatment journey
– Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for better serving patients
– Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required
– Manage therapist inquiries and requests through our email communication system
– Provide tech support for therapists struggling with account access
– Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
– Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
– Oversee the processing of therapist credentials submitted to our platform
Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment.
Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users – physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
Who You Are
- While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required
- Willingness and excitement to work days, evenings or overnights and/or weekends
- Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Able to start on October 28, 2024.
- Our Support Specialists go through initial onboarding and training together, which will align with a Monday – Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment – which will either be day, evening or overnight shift that includes at least 1 weekend day
- Our team is currently only looking for candidates that are located within the U.S.
Marketing Administrative Assistant
The position is responsible for various duties, including conference coordination, event management, and employee engagement. The candidate will be under the supervision of the Senior Director of Marketing. This is an exciting opportunity for an individual looking for a fast-paced environment where experience will be drawn upon to meet the organization’s needs effectively.
JOB RESPONSIBILITIES
This role will support many needs, from general administrative tasks and data entry to event planning and scheduling. The ideal candidate will prioritize collaboration, innovation, and customer service.
- Coordinate internal company-wide and department-specific events for Computrition, both in-person and virtual.
- Provide real-time scheduling support for the Leadership team.
- Assist with employee onboarding tasks such as welcome packages, start date setup, and staff directory maintenance.
- Manage tradeshow administration tasks for both sales teams, such as registration, travel arrangements, shipments, material printing, and swag.
- Screening phone calls, voicemails, and email inquiries that come into the main Computrition line and info box.
- Maintain polite and professional communication via phone, e-mail, and mail.
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