Hello No Phone WFH Family!
Today’s post is a little different as I am only sending one job, and it is a highly
sought after position as an email and chat agent with a widely known company.
This job is not temporary, and it offers unlimited PTO, stock options, benefits,
401K, and it pays $20 – $22/hour plus a bonus.
Before we get into the job, would you do me a favor and go participate in
this sweepstake program? They are offering you a chance to win $10,000,
and no purchase is required. Simply input your email and follow the prompts.
It should take less than 3 minutes.
Getting at least 30 of the almost 10K people of the email list to complete
this offer will keep our valuable ebooks, offers, and
resources free for those of you who are looking for jobs, extra ways to make money,
and more! Thank you in advance.
Now here’s your job lead of the day:
Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
Please note: The schedule for this role is Tuesday – Saturday (9am-5:30pm PT)
ABOUT THE ROLE ????
- Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
- Develop, maintain and execute processes that provide key services to users across chat and email channels
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
- Communicate complex financial topics clearly and confidently in writing across chat and email
ABOUT YOU ?
- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Excellent written communication – You write clearly, listen actively through written cues, and put members at ease across chat and email.
- Empathy & De-escalation – You stay calm under pressure and know how to turn a frustrated member interaction into a positive experience.
- Great Cross-Channel Communication – Your writing is strong for real-time chat, email follow-up, and internal notes.
- Proactive Problem Solving – you’re able to identify possible issues and potential resolutions in real time while supporting members through written channels.
- Workflow Management – You know how to efficiently balance multiple competing priorities, including managing chat and email queues.
- Taking Initiative – You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
- Prior chat and/or email-based customer service experience in a B2C tech or financial services company is a plus!
I’ll see you all tomorrow with your 5 job leads.
***This post contains affiliate links. If you click on it and complete the free offer, I may receive a small commission at no extra cost to you. I only recommend products I love and use myself!
Discover more from The Non Phone WFH Network
Subscribe to get the latest posts sent to your email.