Customer Experience Associate – Part Time (Remote)

Customer Experience Associate:

Part Time CX Associate We are looking for an experienced CX associate to join the Backdrop team in a part time role. You’ll use your excellent communication skills to ensure all customer concerns are quickly addressed and play an integral supportive role within an exciting fast paced young brand.

Sr – Admin Appeals:

Compensation: $14.13-29.00 per hour

Essential Duties and Responsibilities:
– Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
– Perform other duties as may be assigned by management.
Minimum Requirements:
– High School diploma or equivalent  with 4+ years of experience, or Associate degree with 2+ years’ experience.
– May have additional training or education in area of specialization.
– Work on assignments that are moderately difficult, requiring judgement in resolving issues.
– Understand implications or work and make recommendations for solutions.
– Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Sr – Admin Appeals:

Compensation: $14.13-29.00 per hour

Essential Duties and Responsibilities:
– Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
– Perform other duties as may be assigned by management.
Minimum Requirements:
– High School diploma or equivalent  with 4+ years of experience, or Associate degree with 2+ years’ experience.
– May have additional training or education in area of specialization.
– Work on assignments that are moderately difficult, requiring judgement in resolving issues.
– Understand implications or work and make recommendations for solutions.
– Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Customer Support Specialist:

Compensation: $27/hour. 

You’re the perfect fit if you have exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email.

Duties:

• Serve as a first responder for inbound communication through our site
• Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues 
• Follow site issues to resolution and customer satisfaction
• Proactively reach out to customers who show signs of user error 
• Identify processes that need to be improved and evolved
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features 

Business Manager Assistant ~ Remote:

As an integral part of the business team, the Assistant Business Manager will provide exceptional support and expertise to external customers. In this role, you will collaborate with cross-functional teams to strengthen our services and capabilities with customer support including customer forms, data entry and reconciliation.

As the Assistant Business Manager, you will:

• Entering customer forms including contract generation via customer portals, Acosta Sprint, Acosta Relay, and Excel
• Maintaining client financial tools to create customer events and maintenance as required
• Overseeing trade reconciliation such as responding to claims alerts, maintaining fund balances within client’s metrics
• Reviewing order alerts and verifying accurate pricing and promotions on customer orders
• Providing data support like submissions of price changes, item setup requests and customer-facing information in customer portals

Data Collection Operator:

Compensation: $15-17/hour & One-time Work from Home Stipend

As a Data Collection Operator, you will be responsible for proofreading and updating the database records. The Data Collector needs to manage government contact records within a proprietary database through the use of research (Internet, telephone, email, government reports), proofreading, data audits and website monitoring.

What You’ll Do

• First Week: Be introduced to the company, product(s) and coworkers.
• First Month: Train with your supervisor and peers on how the editorial process works.
• First Six Months: Continue training, including trips to Capitol Hill to visit the offices of members of Congress. This will start the process of establishing relationships with Congressional offices, in order to best keep staff data about these offices up-to-date.
• First Year: Accept the complete responsibility of the correctness and currency of Congressional offices staffers.

Guest Experience Specialist:

***This is a temporary 12 week assignment****

Blaze Pizza is looking for an amazing temporary Guest Experience Specialist who will track and respond to all Blaze Pizza guest concerns regarding experiences in our restaurant. This position is responsible for ensuring a B.L.A.Z.E guest experience as it pertains to our app/website/phone ordering tools/loyalty rewards program/gift card programs, and more. The Guest Experience Specialist manages feedback from all restaurants and interaction touchpoints, including digital.

JOB RESPONSIBILITIES

• Support guest inquiries and requests through social and digital platforms.
• Ensures guest satisfaction and positive relations through engagement with all Blaze guests.
• Monitor Blaze national social pages (Twitter, Facebook, and Instagram) and performs Guest Recovery via direct messaging.
• Contact guests directly via email or phone, when necessary.
• Analyze the customer experience, prepare written and verbal feedback, and ensure the voice of the customer is echoed in all levels of problem resolution.
• Use guest touchpoint measures from existing digital resources to troubleshoot existing and long-term feedback and pushes the analytics to the appropriate teams for additional resolution.
• Work cross-functionally with other partners to provide a superior guest experience.
• Execute Consumer Protection Acts, upon guests request.
• Performs all other duties, as assigned.

Renewals Agent:

Compensation: $15.00/hour.

As a Renewals Agent, you will be a key member of the Revenue Operations team. The team’s primary responsibility is to guide small business applications for health, dental, and vision insurance through the approval process with our insurance carrier partners. As a member of the Revenue Operations team, your main tasks will involve reviewing, preparing, and submitting customer applications to insurance carriers for approval.

What you’ll do:

• You will be responsible for reviewing and compiling necessary information, ensuring application packet completeness and accuracy, verifying proper formatting, and submitting the application using the carrier-specified channel. 
• Conduct administrative tasks that support the submissions process. 
• This role requires productive collaboration with other members of the team to quickly triage and resolve issues.
• As a submissions expert, you will also be expected to identify opportunities to improve our internal processes and identify opportunities for gaining efficiencies with our carrier processes. 
• You’ll have unique insight and access into submissions issues and you’ll be empowered through data to propose process improvements or product enhancements to improve the customer enrollment experience.
• As a member of the Revenue Operations team, you will be responsible for growing the company’s revenue from new business as well as increasing the number of small business groups and employees purchasing insurance through SimplyInsured.

Communications Analyst:

Compensation: $15.00 per hour and $15.50 per hour for bi-lingual

This position is a 100% REMOTE opportunity and Employee Referral eligible.

Essential Duties:

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.

Communications Analyst:

Compensation: $15.00 per hour and $15.50 per hour for bi-lingual

This position is a 100% REMOTE opportunity and Employee Referral eligible.

Essential Duties:

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.