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Remote No Phone Work Opportunities for 10/27/2023

West Coast Customer Support Associate:

Compensation: : $35,800 – $43,000 USD & $100 monthly stipend

  • Respond to customer-submitted live chats and email in a timely manner
  • Queue-based, typing work will account for approximately 90% of the role.
  • Live Chat is our primary channel of support in this role.
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
  • Stay up to date on new product features and improvements
  • Identify isolated customer experiences and escalate important issues.

Remote No Phone Work Opportunities for 10/26/2023

Long Term Care Benefit Claim Specialist/Sr. Specialist (Remote):

Compensation: $22-$33.75, plus annual bonus opportunity

WHAT YOU’LL DO:

  • Collaborates with management for informed claim decisions based on thorough evaluation.
  • Maintains comprehensive case files, demonstrating adherence to procedures and policy provisions.
  • Cultivates professional relationships with stakeholders for effective communication.
  • Documents actions and rationales meticulously for transparency and review.
  • Manages claim liability, coordinating with various partners for resolution and communicates changes promptly.

Remote No Phone Work Opportunities for 10/25/2023

Fraud Mitigation Specialist (PT Contract):

The Fraud Mitigation Specialist will perform a variety of daily duties that help mitigate potential losses to the credit union through the use of control and activity reports to identify suspicious and/or potentially fraudulent transactions performed against the credit union.

Responsibilities:

  • Review daily transactions and activity reports to identify possible losses that the credit union could incur and acts to secure funds within member accounts to minimize losses
  • Communicate actions taken with Member Service Department and/or members as necessary or required by CU and Fed regulations
  • Perform certain quality control checks on new membership documentation and approvals to identify fraudulent account openings and/or identity theft scenarios

Remote No Phone Work Opportunities for 10/24/2023

Customer Support (Crypto):

Compensation: $18 per hour

In your role you will:

? Resolve tech & non-tech issues raised by Community members through messaging and social media

? Act as mediator between creators and collectors, using step-based resolutions, that are not conclusive on every call

? Identify ways to improve processes and gain efficiencies by actioning customer pain points

? Raise support issues with dev and product. Work collaboratively to help resolve these issues

? Provide policy-based resolutions on disputes

? Act as a champion for KnownOrigin and the Web3 sector

? Build trust, educate, and create great customer experiences even when delivering difficult messages

? Take appropriate action for KO to ensure a safe and compliant trading platform for our community

? Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

? Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

? Work cross functionally to share issues on the platform

Remote No Phone Work Opportunities for 10/23/2023

Payment Processor:

Compensation: $23.81 To 28.84 Hourly

CDC Small Business Finance seeks a Payment Processor responsible for setting up and managing financial transactions for the loan portfolio.  The individual will also generate monthly reports as needed in relation to payment processing and loan portfolio balances.  This position will be a part of the Investor Reporting and Compliance Department supporting the success of the team.

Small Business Lending – Ventures Payment Processing

  • Responsible for processing and recording payment accurately, timely and efficiently in Ventures
  • Board new loans and post disbursements in Ventures
  • Sets up ACH for newly funded loans
  • Processes loan payments (ACH NACHA import and manual entry of checks)
  • Assists with depositing borrower payments to bank when needed
  • Responsible for verifying accuracy of interest calculations for irregular payments
  • Processes loan deferments
  • Generates and sends monthly billing statements and annual statements to borrowers
  • Update ACH information for existing loans in Ventures
  • Identify ACH returns and post reversal of payment within Ventures
  • Notify Accounting and Collections Teams of rejected payments
  • Assist with reconciling cash monthly.
  • Remove all paid-off loans from ACH.
  • Respond to all payment related questions

Remote Recruiting Companies for 10/22/2023

Today, I’ll be sharing 5 more remote recruiting companies. Going to or submitting your application to recruiting companies is one of the fastest ways to get a work from home job. The reason is that… 

Remote Recruiting Companies for 10/21/2023

Today, I’ll be sharing 5 more remote recruiting companies. Going to or submitting your application to recruiting companies is one of the fastest ways to get a work from home job. The reason is that… 

Remote No Phone Work Opportunities for 10/20/2023

Support Escalations Specialist:

Compensation: $75,000-$90,000

As part of the Support Escalations team, you will play a central role in enhancing the Outschool customer experience. Your primary focus will be to minimize ticket escalations and identify opportunities to increase efficiencies in our support workflows. By collaborating with our outsourced team of agents and harnessing the power of AI, you’ll aim to reduce the percentage of escalated tickets. Your critical thinking skills will be crucial in pinpointing opportunities for the Support team to become more efficient, ultimately providing top-tier service. Your contributions will be instrumental in shaping a seamless educational experience for our community while optimizing support operations. 

  • Provide email support to parents and educators with complex and escalated product issues 
  • Reduce the percentage of escalated tickets by developing strategies to tackle recurring challenging issues at their root, ensuring that similar cases can be efficiently handled by our outsourced team or AI in the future 
  • Play an active role in training our outsourced agents handling escalated cases 
  • Apply critical thinking to identify opportunities for enhancing the efficiency of workflows and processes for escalated tickets 
  • Advocate for reducing friction in the customer experience by proactively identifying and surfacing pain points 

Remote No Phone Work Opportunities for 10/19/2023

Chatdesk Expert:

Become a Customer Support Expert for brands you love!

Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.

What we’re looking for in Chatdesk Experts:

  • Tech-savvy
  • Detail-oriented
  • Must be 18 years or older
  • Must have Desktop/Laptop with a good internet connection
    • Comfortable working remotely
  • Available to work 2 or more hours per day on Chatdesk

Remote No Phone Work Opportunities for 10/18/2023

Student Safety Specialist (Content Reviewer):

Student Safety Specialist?role, reviewing online activity that is recognized and “flagged” by our technology as potentially concerning or dangerous,?you’ll play a key part in our mission of protecting students?and have a real impact on our clients, students, and the company. 

ABOUT THE JOB:?The following are the essential functions of the position.? The list is not exhaustive and may be supplemented as necessary. 

  • Actively monitor queues to review and act on alerts flagging potentially concerning student activity.
  • Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent. 
  • Identify harmful online behavior and communicate with clients to advise appropriate responses. 
  • Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs.  
  • Continuously update skills and knowledge on the latest online threats to students. 
  • Review escalated alerts and contact school officials by phone to prompt urgent action. 
  • Identify emerging issues and trends to inform solution development. 
  • Participate in team projects and initiatives. 
  • Work flexible shifts including evenings, nights, weekends and holidays.