Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role.
What you’ll do as a Customer Success Associate:
Provide exceptional customer service through demonstrating product knowledge
Effectively communicate with our users across several channels – email, chat, and social media
Promote Sleeper through your conflict resolution abilities and effective communication skills
Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
In this opportunity you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used.
Another aspect of this opportunity will involve reviewing the language used in advertisements by examining grammar, tone and cultural relevance.
Through this work you will be making a valuable contribution to the quality of online advertisements in the United States.
Working on this project will require you to go through a standard recruitment process (including passing an open book assessment). This is a long-term project and your work will be subject to quality assurance checks.
Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
Date stamps all requests and highlights pertinent data to facilitate processing. •
Validates requests and authorizations for release of medical information according to established procedures. •
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). •
Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. •
May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. •
Maintains a neat, clean, and professional personal appearance and observes the dress code established. •
Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. •
Maintains working knowledge of the existing state laws and fee structure •
Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:
-Perform day-to-day administration of clerical tasks supporting multiple Marketing team members -Provide review and feedback via proof-read, and review of various marketing content for accuracy, positioning and copy correctness -Provide administrative and project support for a variety of marketing programs -Conduct research and create presentations using PowerPoint/Adobe Suite -Acts as an administrative partner to Marketing Strategy team, assisting in the implementation, facilitation, optimization, and tracking task fulfilment -Support organization of Marketing internal communications calendar for multiple stakeholders -Prioritized and respond to emails and phone calls, providing information to questions and requests -Evaluate data and create reports on key metrics to monitor campaign efficiency and analyze trends using Excel -Handle sensitive information in a confidential manner -Manage multiple project calendars and contribute to the team effort by accomplishing related tasks as needed; staff appointments, schedule meetings and conference calls, and organize travel arrangements for team/supervisor/manager
Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
-Maintains effective systems to support the timely release of accurate information to diverse clients. -Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents. -Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team. -Responsible for payer research and territory assignment management. -Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team. -Maintains and promotes a positive and professional working relationship with associates and management.
Provide email, chat and SMS support to Customers, Luggers & Retailers
Achieve world-class customer satisfaction ratings
Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders
Operate in a highly autonomous environment which empowers you to make decisions
Contribute to high impact projects
Strategically think about operational improvements and efficiencies
You Have:
-Strong communication/writing skills -At least 1 year of professional work experience -A friendly and customer service oriented demeanor -Comfortable multi-tasking in a fast-paced work environment and problem-solving quick on your feet. -A drive to consistently deliver results and exceed expectations.
Compensation for this position ranges from $16.50 to $17.50 USD/hr
Cisive is seeking an experienced Support Specialist to join our Government Solutions team consisting of talented technicians and specialists.
Essential Job Duties:
-Serve as the first point of escalation for clients on case level and account issues -Responsible for internal/external client support including but not limited to report research and analysis, timely delivery of information requests, ensuring terms of Service Level Agreements are met and management of Service Center tickets including entering, updating and closing -Prepare, analyze, and determine trends for monthly account reviews -Ensure client fact sheets are kept current and relevant -Escalate issues/questions to the next appropriate level -Respond appropriately to all client concerns and inquiries, ensuring results and detailed action plans of any corrective actions are communicated -Communicate compliance and program notifications via email to all clients -Produce SalesForce tickets
In this data entry position, the responsible individual must be able to manage product data, pricing, and associated collateral in the Price Book Service proprietary database. The position will report to the BTS Manager of Software Development.
Duties:
-Maintain database of product catalog items, pricing and collateral. -Work closely with the BTS software development teams to prioritize work projects. -Establish working relationships with various manufacturers both within and outside of ASSA ABLOY to ensure accurate and timely product data. -Analyze/investigate and, where necessary, correct discrepancies in product data. -Assist Product support in researching answers to customer questions. -Support the organization-wide standards and best practices.
Delivers straightforward administrative and/or other basic business services in Claims. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Settles claims with claimants in accordance with policy provisions.
Compares claim application and/or provider statement with policy file and other records to evaluate completeness and validity of claim. Interacts with agents and claimants by mail or phone to correct claim form errors or omissions and to investigate questionable entries. Issues tend to be routine in nature. Good knowledge and understanding of Claims and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
Responsibilities:
-Review claim submissions to confirm required documents have been received, verify medical codes, eligibility, other insurance, authorizations, and account benefit plans.
-Follows established policies and procedures to pay, pend for additional information, or deny claims.
-Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve.
-Follow processes and work independently to meet or exceed Key Performance Indicators (KPI)
-Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1×1 or check-ins, using a variety of virtual tools, i.e. Outlook email, Skype for Business, Cisco Web-Ex or other similar applications.
-Maintains a high level of accuracy in all duties performed.
