Remote No Phone Work Opportunities for 10/17/2023

Compensation: Full-Time $19-$21/hour and unlimited PTO
Work-Life
This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders
Responsibilities
- Field daily customer service inquiries
- Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
- Document and implement client policies for all events
- Act as liaison between fans and the Tixr team + our clients
- Stay current with all Tixr features and processes as a product expert
- Maintain a clean support channel for clear customer communication