Must be able to work the following shift (eastern standard time):
11:30am – 8:00pm, 4 weekdays
8:30am – 4:30pm every Saturday
Overview of the Customer Service Representative
The Customer Service Representative has direct interaction with customers via email/chat and is responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with a high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in the group and in other departments. The goal is happy customers who will buy from us again!
Responsibilities of the Customer Service Representative
Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
Learn software used by this company to navigate listings, locate customer information and look up data about products.
We are currently looking for Care Support Representatives who can work either of the following shifts:
3:00pm to 11:30pm EST, Tuesday – Saturday (Sunday, Monday off)
11:00pm to 7:30am EST, Tuesday – Saturday (Sunday, Monday off)
As a Care Support Coordinator at Maven, you will:
Be a first point of contact and deliver exemplary service to our members and providers primarily through email and in-app messaging via Zendesk
Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
Provide personalized appointment booking support
Provide first-line technical support and escalate technical issues as appropriate
Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
Keep clear and thorough documentation of your work
Collaborate as a team with the Care Advocates at Maven who are responsible for member case management
Relay member insights to management to improve product development, team processes, and workflows
We are currently looking for Care Support Representatives who can work either of the following shifts:
3:00pm to 11:30pm EST, Tuesday – Saturday (Sunday, Monday off)
11:00pm to 7:30am EST, Tuesday – Saturday (Sunday, Monday off)
As a Care Support Coordinator at Maven, you will:
Be a first point of contact and deliver exemplary service to our members and providers primarily through email and in-app messaging via Zendesk
Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
Provide personalized appointment booking support
Provide first-line technical support and escalate technical issues as appropriate
Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
Keep clear and thorough documentation of your work
Collaborate as a team with the Care Advocates at Maven who are responsible for member case management
Relay member insights to management to improve product development, team processes, and workflows
Quickly and efficiently answer customers via email, text, and live chat
Listen empathetically to customer feedback and use it to improve our site and processes where possible
Act as the eyes and ears of the website – in the words of the MTA, “If you see something, say something!” You’ll troubleshoot user experiences on BaubleBar.com and be the first to flag customer-facing issues on our site
Work collaboratively with our Operations, Marketing, and Sourcing teams to solve broader site, inventory, and processing issues
Provide 30 hours per week of Customer support from 6:00 pm- 12:00 am EST (6 hour shifts) during the evening and rotating weekend hours after the initial training period
This role will be remote
You will be required to work overnight, evenings, and weekends, and at least four (4) shifts during peak between 11/23 – 11/28
Temporary role will last approximately 12-18 weeks. Multiple training classes with varying start dates throughout mid-September – mid-October
Coaching is offered Monday – Friday, from 8 AM – 10 PM across all US time zones. Coaches select shifts that are 1-3 hours long and coach up to 10 per month based on student needs.
Work Requirements:
Must complete and pass a rigorous background check
Reliable laptop or computer (no tablets or cell phones)
Must be able to effectively navigate and communicate using the provided platforms
Fast, reliable internet (minimum of 50 mbps download speed) and a computer (no tablet or phones)
A quiet, distraction-free place to work
Must be a United States resident to apply, and must reside in the US your entire time with Clayful
We are looking for a versatile self-starter who takes pride in the quality and accuracy of their work. This position will be focused on data entry and configuration as part of our implementation process. The role will work hand in hand with our Engagement Managers in ensuring successful client implementation and launches. Must be detail oriented, proficient typing skills and effectively communicate timeline expectations as well as risk mitigation when timelines are in jeopardy. Key Responsibilities:
Manage data entry portion of client implementations.
Partner with team members to set proper timeline expectations for data entry.
Build compliance audits for client implementations.
Collaborate with customer contacts and RLDatix colleagues to create and maintain project schedules.
Share knowledge: create knowledgebase articles and contribute to internal wikis.
Contribute to continuous improvement of organizational process assets.
The Customer Support/Chat Specialist will provide Brand/Product Customer service to our clientele. In this role employees will be trained to provide expertise to consumers suggesting products to meet consumer needs and supporting loyal patrons throughout the transaction process and beyond.
Responsibilities:
Become a “text expert” via company systems to communicate directly with casual mobile consumers providing knowledgeable, professional customer support driving consumers to the best product option for their needs
Explain to customers what you do and how you can help them to create a more humanized, personal shopping experience
Actively listen to customer needs and preferences to make accurate and appropriate product recommendations and promote sales
Create an amazing customer experience to build customer relationships and establish trust
Clarify customer information/specific needs based on preliminary quizzes to ensure that you are providing the assistance that will be best geared towards the individual
As part of a dynamic and engaging team, the Chat Advocate is responsible for communicating with customers via live chat and answering questions pertaining to the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and/or requesting additional documents as needed.
Key Responsibilities:
Drive business through excellent customer service at every step of the application process
Build relationships via electronic communication
Using provided resources to help navigate customers through the Instant Bank Verification process
Review and evaluate customer’s financial documents and research financial history
Collaborate with Underwriters and Loan Advocates to process loan applications in an expedited fashion
Identify process bottlenecks, inefficiencies, and suggest improvements
Act as a subject matter expert regarding the application process
Answer chats in a timely manner
Work within multiple chats simultaneously
Identify useful documents required for the application process
Compensation: The hourly range for this role is $22.00 – $34.00.
This is a full-time remote position with a schedule of Tuesday through Saturday. We’re looking for someone who can either work early morning European hours (7 a.m. GMT), early morning EST (7 a.m. EST), or late night PST (starting at 2 p.m. PST).
Your opportunity:
Communicate with customers through email and social media
Maintain a positive, empathetic, and professional attitude toward customers at all times, while responding promptly and managing a large volume of conversations
Acknowledge, troubleshoot, and resolve customer inquiries and complaints
Be a voice of the customer to our product and engineering teams
Collaborate with team members to identify customer pain points and identify solutions
