The Fraud Mitigation Specialist will perform a variety of daily duties that help mitigate potential losses to the credit union through the use of control and activity reports to identify suspicious and/or potentially fraudulent transactions performed against the credit union.

Responsibilities:

• Review daily transactions and activity reports to identify possible losses that the credit union could incur and acts to secure funds within member accounts to minimize losses
• Communicate actions taken with Member Service Department and/or members as necessary or required by CU and Fed regulations
• Perform certain quality control checks on new membership documentation and approvals to identify fraudulent account openings and/or identity theft scenarios

Compensation: $18 per hour

In your role you will:

? Resolve tech & non-tech issues raised by Community members through messaging and social media

? Act as mediator between creators and collectors, using step-based resolutions, that are not conclusive on every call

? Identify ways to improve processes and gain efficiencies by actioning customer pain points

? Raise support issues with dev and product. Work collaboratively to help resolve these issues

? Provide policy-based resolutions on disputes

? Act as a champion for KnownOrigin and the Web3 sector

? Build trust, educate, and create great customer experiences even when delivering difficult messages

? Take appropriate action for KO to ensure a safe and compliant trading platform for our community

? Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

? Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

? Work cross functionally to share issues on the platform

Compensation: $23.81 To 28.84 Hourly

CDC Small Business Finance seeks a Payment Processor responsible for setting up and managing financial transactions for the loan portfolio.  The individual will also generate monthly reports as needed in relation to payment processing and loan portfolio balances.  This position will be a part of the Investor Reporting and Compliance Department supporting the success of the team.

Small Business Lending – Ventures Payment Processing

• Responsible for processing and recording payment accurately, timely and efficiently in Ventures
• Board new loans and post disbursements in Ventures
• Sets up ACH for newly funded loans
• Processes loan payments (ACH NACHA import and manual entry of checks)
• Assists with depositing borrower payments to bank when needed
• Responsible for verifying accuracy of interest calculations for irregular payments
• Processes loan deferments
• Generates and sends monthly billing statements and annual statements to borrowers
• Update ACH information for existing loans in Ventures
• Identify ACH returns and post reversal of payment within Ventures
• Notify Accounting and Collections Teams of rejected payments
• Assist with reconciling cash monthly.
• Remove all paid-off loans from ACH.
• Respond to all payment related questions

Become a Customer Support Expert for brands you love!

Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.

What we’re looking for in Chatdesk Experts:

• Tech-savvy
• Detail-oriented
• Must be 18 years or older
• Must have Desktop/Laptop with a good internet connection
  • Comfortable working remotely
• Available to work 2 or more hours per day on Chatdesk

Compensation: Full-Time $19-$21/hour and unlimited PTO

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders

Responsibilities

• Field daily customer service inquiries
• Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
• Document and implement client policies for all events
• Act as liaison between fans and the Tixr team + our clients
• Stay current with all Tixr features and processes as a product expert
• Maintain a clean support channel for clear customer communication