Data Entry Specialist:

Compensation: 17 USD – 18 USD/Hour

Day to Day:

• Performs account maintenance and process estate documents for inheritance cases. Workflow is queue, email based.
• Review existing Estate cases for recent inheritor contact or pending action, terminating cases that are not set to resolve prior to account conversion.
• Review and respond to inheritor emails with standard responses.
• Attach documents and notes to active Estate cases.
• Reviewing and restricting accounts after initial notification of a clients passing.
• Demonstrate positive attitude and the ability to problem solve while assisting clients in resolving their Estate issues, as well as performing detailed research and follow-up, in a fast paced environment.
• Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners.
• Manage multiple tasks accurately and effectively while maintaining high productivity.

Cash Application Specialist:

This position maintains the integrity of cash and A/R transactions to ensure maximum efficiency and accuracy of accounts receivable balances. This position also inputs payment and adjustment data into patient accounts, processes electronic remittances, and maintains petty cash and ensures that work is in compliance with all cash related procedures and financial control policies set by the finance department.

1. Post reimbursements from insurance companies and guarantors for both PCH & PCMG.
   • Performs paymeint and adjustment posting both electronically and manually.
2. Responsible for daily scanning of batches as applicable
   • Processes and applies of all daily cash receipts, non-cash transactions, A/R adjustments, denials, write offs, and refunds.
3. Performs miscellaneous job related duties as requested.

Engagement Associate:

Compensation: $15-$20 per hour

As an Engagement Associate, you’ll be responsible for providing Enterprise grade customer support to Business customers via Email and Live Chat.
Responsibilities: 

• Own individual customer resolutions from start to finish in Zendesk (email tickets) and Intercom (live chat) by… sharing your expert knowledge of the Client’s Business product suite evaluating, troubleshooting, and resolving technical, product, and account issues responding quickly and providing timely updates to minimize customer anxiety communicating clearly, succinctly, and empathetically in writing and by phone advocating with internal stakeholders to ensure quick and complete resolutions managing multiple outstanding issues simultaneously without missing a beat.
• Meet/exceed efficiency and customer satisfaction KPIs Document and provide context behind recurring customer and internal stakeholders questions/issues in order to improve product and program quality.
• Teach and learn from your peers and colleagues to maximize everyone’s contribution.
• Work the AM shift to provide coverage to our east coast customers starting at 7AM EST.

Executive Assistant:

Salary Range: $50,639-$61,893

Core responsibilities:

Management 

• Task intake: You will review the ED’s email inbox, calendar, and Asana to-do list and help the ED to identify priorities and schedule time for completing tasks. 
• Prioritization: You will work with the ED to estimate what can reasonably be accomplished in the available time, identify the best uses of that time, anticipate both logistical and emotional challenges to achieving those goals, identify what can be delegated or deprioritized, and hold him accountable to achieving the agreed-upon priorities. 
• Liaising: You will communicate with other members of the Wild Animal Initiative team to delegate work to them, clarify what they need from the ED, and escalate their concerns to the ED.
• Feedback: You will provide critical and constructive feedback to the ED to help improve his job performance. 

Administration

• Data management: You will enter data into Salesforce, Asana, Airtable, and other systems accurately and efficiently to ensure proper recordkeeping of critical information related to the ED’s activities (e.g., recording contact information and conversation notes from new professional contacts).
• Meeting support: You will assist with agenda preparation and take notes in meetings between the ED and our Board of Directors, leadership team, and other internal and external audiences.
• Travel logistics: You will make travel arrangements on the ED’s behalf, including scheduling flights, arranging accommodations, submitting expense reports, and coordinating his meeting schedule. 
• Systems: You will identify ways to improve systems and processes to better serve you, the ED, the organization, and our mission. 

Reconciliation Advocate (entry level data entry):

Hourly salary range: $19.78 – $28.30

About this Opportunity:

???As a Reconciliation Advocate on the Client Operations Team, you will help provide the best service to our clients. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.???

In this role, you’ll get to:

-Reconcile data across databases to make sure it’s correct

-Problem solve and troubleshoot issues

-Ensure accuracy and timeliness of data

-Explore options to improve processes and make suggestions on making things better