Cash Compensation Range: $35,800 USD with $100 wfh stipend.
This remote role reports to a Customer Support Team Lead based in Hawaii. You will begin on Monday, July 17, 2023, and must be able to work the hours of the Hawaii-Aleutian Standard Time.
You’ll Get To…
- Respond to customer-submitted live chats and emails in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Client Support Representative:
This individual will make an immediate contribution to our customers and our team, working directly with customers to drive their engagement and knowledge of the data within our platform. We believe in working smarter which is why we offer fully remote arrangements for our team and a 4.5 day workweek.
Key Job Responsibilities:
- Be our client’s advocate by responding promptly, following up and resolving customer inquiries and issues in a timely manner regarding the platform via email and live chat
- Provide subject matter expertise on the usage and functionality of our web-based applications and tools
- Set our new clients up for success by quickly and properly provisioning new services and guiding clients through the onboarding process
- Identify trends in client needs/requests and effectively communicate those to the Product Development team to improve our product offerings
- Create, modify, and publish internal and external documentation as needed
- Identify gaps in client’s needs to maximize Upsells
- Lead and contribute to special customer service initiatives
The expected base pay for this position ranges from $12.70 – $16.00 with 401K, HSAs, and Healthcare.
Job Description:
Provides administrative processes support for routine “back office” tasks such as data entry, order and application processing, document verification, accounting support and preparing mailings. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments. Scope of work is defined by the contractual nature of the business outsourcing agreement.
Help Desk / Customer Support Specialist
$15 to $20 hour | 6-month contract role
Opportunity Overview:
International Manufacturing Company is currently seeking a Help Desk Specialist for a 6-month contract opportunity. This position is 100% remote. The ideal candidate will possess excellent communication, customer service, and problem-solving skills.
Responsibilities
- Respond to customer inquiries regarding critical items on backorder.
- Partner with the internal production team, logistics team, and third-party suppliers to ensure backorders are shipped efficiently to meet customer needs.
The hourly rate for this position is $20 to $25 per hour.
This is a contractor position and can be located anywhere in the United States, with a preference for San Francisco and Los Angeles. This is a part time position (approximately 20 hrs a week) Tues – Thur during regular business hours (9am – 5pm Pacific).
Requirements:
- Recent grad with degree in Mathematics, Statistics, Accounting, or Business, OR 1-2 years of relevant work experience heavily using Microsoft Excel
- Ability to follow instructions for repetitive weekly tasks, and strive to find ways to improve
- Knack for problem solving – you like puzzles!
- Strong sense of urgency and ability to work productively under pressure
Executive Administrative Assistant:
The expected base compensation for this role is: $65,646 – $83,096.
This position will provide administrative support to the executives for the Chief Data and Analytics Officer. The position responsibilities include a broad scope of tasks including schedule and calendar management, coordination of travel and events, presentation creation and records management. The position requires someone with a strong attention to detail, good organization and critical thinking skills, the ability to handle all responsibilities in a discrete and efficient manner, and strong Outlook, Word, and PowerPoint skills.
Claims Support: (minimal phone duties)
Job Summary:
This remote position is responsible for performing all clerical duties on new incoming claims; Including logging of claim and requesting any necessary information from clinics and/or customers. This position also monitors reports for tracking workflow and service goals.
Main Responsibilities:
- Accurately and efficiently log claims; This may include paper claims, faxed claims, and emailed claims based on established time-frames and goals.
- Back-up the claims support supervisor as needed; assist team members with questions and training; assigning tasks, respond to emails
- Identify incomplete claim forms and/or need for additional information required to process claim; Request additional information in a prompt, professional manner as required via fax, email, or phone.
- Meet performance metrics set forth by department management
- Contact veterinary clinics and/or customers to secure medical records and claim related information
- Provide accurate and adequate documentation of all client and veterinary communication
SAN ANTONIO AND SURROUNDING AREA RESIDENTS ONLY:
Customer Service Representative:
Description:
Customer Service Representatives answer incoming customer emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer’s needs by placing orders; answering inquiries; resolving problems and fulfilling requests. The shift for this Part Time Temporary opportunity is 4:00 PM – 8:00 PM Monday – Friday with weekend rotation shifts of 9 AM – 5 PM Saturdays and 12 PM – 6 PM Sundays.
*Upon completion of in-store training at our Huebner Oaks location (at least 2 – 3 weeks), this will be a REMOTE, Work-From-Home position. This assignment will last through August 28th. May be extended by one week depending on volume.
WHAT YOU WILL BE DOING:
- Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.
- Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
- Filing and other general clerical duties as required by supervisor.
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Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.
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