The Chat Support Specialist will be responsible for managing the chat feature on the AAPC website for career counseling. This position will be responsible for assisting potential customers who are interested in purchasing a credential course from AAPC. The successful candidate will have exceptional communication and customer service skills, the ability to multitask, and be able to work in a fast-paced environment.
What we Offer
Compensation commensurate with experience
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan
Remote work-from-home option consideration
Southern New Hampshire University is looking for a Financial Aid Specialist I. You will process financial aid following all federal, state, and institutional regulations and policies. This is a remote friendly position (#LI-Remote) and you will report to the Assistant Director of Financial Aid.
In this Role You’ll Get To:
- Complete specialized training to gain complete understanding of the financial aid cycle, federal regulations and all aspects of internal and external compliance.
- Review student files before awarding to complete any federal or institutional verification, C-Flag requirements.
- Evaluate student files for eligibility of federal, state, institutional, and private financial aid programs.
- Review documentation surrounding unusual circumstances and exercise your judgment, by making adjustments or revisions to costs, need, or dependency status.
- Identify missing, incomplete, or incorrect student information and resolve through communication with the Finance Counselors.
Online Chat Customer Support (Entry Level):
(This is a LinkedIn job post. If it redirects, Search for Douglas Parking LLC and go to the company’s profile. Under the profile is this job within the jobs tab.)
We are looking to hire an Online Chat Customer Support who is passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.
Responsibilities
-Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
-Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
-Create relationships with new customers to better understand and achieve their needs
-Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
-Promotes interest in client products and services
-Consistently achieves established standards of the position
-Continually portray and project a positive and professional image
-Provide administrative support to the customer service team
Work at Home Customer Service Representatives:
(some phone duties)
Description:
OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents play a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.
Skills and Specifications:
-Ability to type from 30WPM – 50WPM with 0 errors.
-Ability to multi-task.
-Ability to resource product information via tools that are provided to you.
-Ability to independently research information via the internet.
-Sales experience a plus!
-Outstanding spelling, grammar, and communication skills a MUST!
Enrollment Representative- Intake (data entry)
The Enrollment Representative Intake coordinator is responsible for managing all incoming documents, the creation of new patient and prescriber records and the distribution of documentation to appropriate departments. The Intake coordinator strives to work efficiently and accurately to provide appropriate and timely information to other departments.
How you will make an impact:
Perform intake of initial patient referrals received including but not limited to the collection and data entry of patient demographic, prescriber, medical, therapy, insurance and financial information.
Create new patient accounts within appropriate systems in a timely manner.
Files incoming documents accurately in corresponding patient chart.
Effectively communicates all incoming documents to appropriate department.
Follow current referral Intake process flow.
Responsible for complying with all applicable Policies and Procedures.
Participate and perform other duties as assigned by leadership.
Minimum Requirements:
High School Diploma or Equivalent
At least 1 year of data entry or pharmacy technician experience
Claims Support: (some phone duties)
Job Summary:
This remote position is responsible for performing all clerical duties on new incoming claims; Including logging of claim and requesting any necessary information from clinics and/or customers. This position also monitors reports for tracking workflow and service goals.
Qualifications:
- High School Diploma or equivalent required
- Familiarity of breeds, pharmaceuticals, veterinary procedures, and terminology preferred
- Strong written and oral communication skills with internal and external audiences
- Claims Adjuster’s License preferred. If not licensed, we pay for training and licensing
- Proficiency with MS Office
- Genuine love of animals
Pay: $9.62-$19.23
Essential Duties and Responsibilities:
- Process incoming and outgoing mail.
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
- Receive, sort, and open mail.
- Prepare mail, such as applications, returned mail and verification documents for scanning.
- Print documents for outbound mailing and prep and scan.
- Create batches to prepare for transition to document scanning, including using appropriate separator sheets. Image documents using scanners. Store documents after scanning in controlled secure storage room.
- Operate mailroom equipment including letter opener, sorter, shredder, postage meter, imaging/scanning equipment, etc.
- Ensure mailroom and scanning equipment are maintained according to schedule and in good operating order and notify the Operations Manager of any equipment problems or failures immediately upon identification.
Minimum Requirements:
- High School diploma or equivalent with 0-2 years of experience.
E-Commerce Web Invoicing Specialist:
The pay range for this position is $23.00/hour – $26.00/hour USD.
Ensure timely and accurate submission and delivery of invoices into Web client portals and adhere to all related practices and policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide support to global businesses on all web invoicing and web portal support.
- Execute the timely data entry of commercial invoices related web portal invoice submissions.
- Facilitate follow up calls or correspondence to internal and external clients to help resolve invoice pricing and purchase order issues.
- Assist with commercial invoicing requests received from the Global Invoice Distribution Team related to web invoicing portals.
- Investigate and assist in the resolution of client invoice disputes.
- Prepare and email client invoices when requested.
- Maintain accurate notes on all departmental documentation.
- Work with global divisional finance staff to address client invoices and questions.
- Recommend techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.
- Assist Corporate Collections Department with the resubmission of invoices as needed.
- Prepare a variety of reports as requested.
- Perform all other related duties as assigned.
Medical Insurance Verification Specialist:
This is a full-time, hourly, non-exempt position with an hourly rate of $20.42 to $24.50 plus generous vacation, and full medical/dental benefits. This position does have some phone duties.
WHAT YOU’LL DO:
Accurately carries out the responsibility for verifying patient insurance coverage and ensures that necessary visits and procedures are covered by an individual’s provider
Demonstrates proficiency in working with insurance companies (phone, chat, website) and has extensive knowledge of different types of coverage and policies
Forwards patients who have outstanding balances to a Billing Representative
Maintains and adheres to the company’s HIPAA and Compliance regulations
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